Help Center
How can we help?
Start with the topic you need. If none of it fits, a person will answer you within one business day.
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Track an order
See where your order is, follow its timeline and get the invoice.
Open My Orders -
Delivery information
Which states we cover, how long each takes and what it costs.
See delivery zones -
Returns & refunds
Fourteen days for any reason, twelve months if it is faulty.
Read the policy -
Frequently asked
Payment, accounts, warranty and everything else, in one place.
Browse the FAQ -
Account & security
Change your password, update your details, manage your addresses.
Account settings -
Contact support
Nothing above fits? Send us the details and we will pick it up.
Get in touch
Asked most often
How do I place an order?
Add what you want to your cart, open the cart and choose Checkout. You will confirm your delivery address, pick a delivery method, choose how to pay and review everything before the order is placed. You do not need an account to browse, but you do need one to check out so we can show you your orders afterwards.
What payment methods do you accept?
Card (Visa, Mastercard, Amex and Discover), bank transfer and pay on delivery where it is available for your address. Card details are never stored — they are used once to authorise the payment and then discarded.
How long does delivery take?
It depends on where you are. Lagos is 2-3 business days on Standard and next day on Express; the South-West is 3-5 days; the rest of our covered states are 5-7 days. The exact options and times for your address are shown at checkout before you pay.
How much does delivery cost?
From $9 in Lagos to $19 nationwide, and free on Standard delivery once your order passes the free-delivery threshold shown in the bar at the top of every page.
What is your returns policy?
Fourteen days from delivery, for any reason, as long as the item comes back complete and undamaged. Faulty items can be returned at any point inside their warranty.
How do I start a return?
Open the order under My Account → Orders and use Contact support. Tell us which items and why, and we will arrange collection.
Still stuck?
Call +234 800 555 8899 during office hours, or email hello@wakabuy.com.