Answers, without the runaround

Add what you want to your cart, open the cart and choose Checkout. You will confirm your delivery address, pick a delivery method, choose how to pay and review everything before the order is placed. You do not need an account to browse, but you do need one to check out so we can show you your orders afterwards.

Card (Visa, Mastercard, Amex and Discover), bank transfer and pay on delivery where it is available for your address. Card details are never stored — they are used once to authorise the payment and then discarded.

While an order is still Processing, contact support and we will change or cancel it. Once it is Packed it is with the courier and the fastest route is to accept delivery and start a return.

Bank transfers show as Pending until we can see the funds, which is usually a few hours and never more than one business day. Your order is held for you the whole time.

Yes. Every order has a full breakdown on its order page under My Account, and we email a copy when the order is confirmed.

It depends on where you are. Lagos is 2-3 business days on Standard and next day on Express; the South-West is 3-5 days; the rest of our covered states are 5-7 days. The exact options and times for your address are shown at checkout before you pay.

From $9 in Lagos to $19 nationwide, and free on Standard delivery once your order passes the free-delivery threshold shown in the bar at the top of every page.

Not yet. A handful of states are not covered, and checkout will tell you plainly rather than taking an order we cannot fulfil. The full, current list is on the Delivery Information page.

Yes. Every order has a status and a timeline under My Account → Orders, and we notify you each time it moves.

Fourteen days from delivery, for any reason, as long as the item comes back complete and undamaged. Faulty items can be returned at any point inside their warranty.

Open the order under My Account → Orders and use Contact support. Tell us which items and why, and we will arrange collection.

Within five business days of the returned item arriving and passing inspection, back to the method you paid with.

Twelve months of seller warranty as standard, on top of any manufacturer warranty. The product page states the cover for that specific item.

You need one to check out. It takes about a minute and it is what lets you track orders, save addresses and keep a wishlist.

Check spam first, then use Resend code on the verification screen. If it still does not arrive, contact support and we will verify the account manually.

Use Forgot password on the login screen. We send a reset link that works once and expires shortly after.

Contact support and we will close it. Orders already placed are kept for our legal and tax obligations, as set out in the Privacy Policy.

Seller accounts arrive in a later release. Get in touch through the contact form and we will add you to the list for early access.

It will let you propose your own price on eligible listings and have the seller accept, decline or counter. It is coming in the next milestone.

Timed listings with live bidding and automatic proxy bids, arriving after Offers. Bid history and your active bids will live under My Account.