This Privacy Policy explains how Wakabuy ("Wakabuy", "we", "us" or "our") collects, uses and protects your personal information when you visit our website, create an account or place an order. By using Wakabuy, you agree to the practices described here.
Information we collect
Information you give us
Account details - your name, email address and password. Passwords are stored in hashed form, so nobody at Wakabuy can read them.
Delivery details - the names, phone numbers and addresses you save or use at checkout.
Order details - the products you buy, the delivery and payment method you choose and your order history.
Messages - anything you send us when you contact customer service.
Information collected automatically
Shopping activity - items in your cart and wishlist, products you view and promo codes you apply.
Preferences - such as the display currency you choose.
Device and usage data - your IP address, browser type, device information and the pages you visit, recorded in our server logs.
How we use your information
To process, deliver and support your orders, and keep you updated about them
To create and manage your account, including verifying your email address and resetting your password
To answer your questions and requests
To keep our store secure and prevent fraud and abuse
To understand how our store is used and improve products, content and features
To meet our legal, tax and accounting obligations
We only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
How we share your information
We do not sell your personal information. We share it only when needed to run our service:
Delivery partners receive your name, delivery address and phone number so they can deliver your order.
Service providers that host our website, send our emails or process payments act on our instructions and may only use your information to provide their service to us.
Authorities receive information when the law requires it, or when it is needed to protect the rights, property or safety of Wakabuy, our customers or others.
A new owner may receive it if Wakabuy is involved in a merger, acquisition or sale of assets, and will remain bound by this policy.
International transfers
Because we serve customers worldwide, your information may be processed in countries other than your own. When we transfer it, we take steps to make sure it stays protected in line with this policy.
How long we keep it
We keep your account information for as long as your account is open. We keep order records for as long as we need them for legal, tax and accounting purposes, and then delete or anonymize them.
How we protect it
We use encrypted connections, hashed passwords and restricted access to protect your information. No system is completely secure, so please use a strong password and keep it private.
Your rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Correct information that is wrong or out of date - you can update most details yourself in your account
Ask us to delete your information
Object to or restrict how we use it, or withdraw consent you have given
Receive a copy of it in a portable format
Complain to your local data protection authority
To make a request, email support@wakabuy.com. We may ask you to confirm your identity first, and we reply within 30 days.
Cookies
We use cookies and similar browser storage to keep you signed in, remember your cart and save your preferences. See our Cookie Policy for details.
Children
Wakabuy is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us their information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we make significant changes, we will let you know on our website or by email before they take effect.
Contact us
If you have any questions about this policy or your personal information, email support@wakabuy.com.