We want you to love what you order. If something isn't right, you can return most items within 30 days of delivery.
Return window
You have 30 days from the date your order is delivered to request a return.
What can be returned
To qualify for a return, an item must be:
Unused, unworn and unwashed, in the condition you received it
In its original packaging, with all tags, accessories, manuals and free gifts included
From an order you can identify by its order number
What can't be returned
Beauty, personal care and hygiene products that have been opened or used
Earphones and other in-ear audio products once the seal is broken
Items marked as final sale or non-returnable on the product page
Items damaged through misuse, accidents or normal wear and tear
This does not affect your rights if an item arrives faulty, damaged or not as described.
How to request a return
Email support@wakabuy.com with your order number, the items you want to return and the reason. Photos help if an item is faulty or damaged.
We reply with your return approval and instructions for sending the items back.
Pack the items securely and send them back within 14 days of your approval.
Please contact us before sending anything back, as we can't process returns we are not expecting.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or different from what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping you paid, at no cost to you.
Return shipping costs
For change-of-mind returns, you pay the cost of sending items back, and the original shipping cost is not refunded. If the return is because of our mistake or a faulty item, we cover the return shipping.
Refunds
Once your return arrives, we inspect it and email you to confirm whether your refund is approved. Approved refunds are issued within 5-10 business days.
Refunds go back to your original payment method where possible.
For orders paid on delivery, we refund you by bank transfer or another method we agree with you.
Refunds are made in US dollars (USD). If your bank converts the amount, the final figure may differ slightly because of exchange rates or bank fees.
Exchanges
We don't offer direct exchanges. To get a different size, color or item, return the original for a refund and place a new order.
Cancelling an order
You can ask us to cancel an order any time before it ships by emailing support@wakabuy.com with your order number. Once an order has shipped it can't be cancelled, but you can return it under this policy after delivery.