Fourteen days, any reason

The return window

You have 14 calendar days from the delivery date to tell us you want to return something. The delivery date is the one recorded on your order timeline, so there is never a dispute about when the clock started. Once you have told us within those fourteen days, you then have a further seven days to get the item back to us.

Condition

The item needs to come back complete and undamaged: the device itself, its charger and cables, any adapters, and the box. You are welcome to have used it — that is the point of a return window — but it should be in a condition you would accept yourself.

• Fine: opened box, powered on, apps installed, a few days of ordinary use.
• Not fine: cracked screen, liquid damage, missing charger, removed or damaged serial label.

If something is missing or damaged we will tell you before we process anything, and either return the item to you or refund it minus the shortfall — your choice.

Starting a return

1. Open the order under My Account → Orders.
2. Use Contact support on that order. The order number comes with you automatically.
3. Tell us which items you are returning and why. "Changed my mind" is a complete answer.
4. We arrange collection or give you a drop-off address, usually the same day.

Return delivery is on us for anything faulty, mis-described or sent in error. For a change of mind, the return delivery cost comes off your refund and is shown to you before you commit.

Refunds

Once the item is back with us and has passed inspection, your refund is issued within five business days, to the method you paid with.

• Card — back to the same card. Your bank may take a further 3–5 days to show it.
• Bank transfer — to the account you transferred from, or another you nominate in writing.
• Pay on delivery — by transfer to an account you nominate.

The original delivery charge is refunded in full when the return is our fault, and retained when it is a change of mind. Refunds always show on the order under My Account, so you are never guessing.

Faulty items & warranty

Every product carries 12 months of seller warranty as standard, on top of any manufacturer warranty. The product page states the cover for that specific item.

A fault inside the first 30 days is your choice: replacement or full refund, with delivery both ways on us. After 30 days and within the warranty, we repair or replace. If we cannot do either within a reasonable time, you get a refund.

Warranty covers manufacturing and component failure. It does not cover accidental damage, liquid damage, unauthorised repair, or wear items like a battery that has simply aged normally.

Exceptions

A small number of things cannot be returned for a change of mind, for reasons of hygiene or licensing. They are marked clearly on their product page before you buy:

• In-ear headphones and earbuds once the seal is broken.
• Software and digital licence keys once revealed or activated.
• Items built or configured to your specification.

All of these are still covered if they arrive faulty or are not what was described. Nothing on this page limits your rights under Nigerian consumer law.